Terms & Conditions (Goods)

Le Toboggan supplies goods on the following terms:

Goods will not be supplied and shall remain the property of Le Toboggan until payment in full has been received and Le Toboggan is satisfied with the integrity of the order. We will email you an Order Confirmation for the sole purpose of confirming the details of your offer. Please note that our Order Confirmation does not constitute an acceptance of your offer or reflect the status of your order in any way.

Le Toboggan is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product.

Notwithstanding that property in any goods has not passed to the customer, Le Toboggan shall be entitled to sue the customer for the price of such goods if not paid on the due date.

Le Toboggan shall be entitled at any time to repossess goods which remain the property of Le Toboggan and the customer hereby grants to Le Toboggan their agents and servants a license to enter upon any premises where such goods are stored for the time being for the purpose of repossessing the same and agrees to give the Le Toboggan such assistance as Le Toboggan may require for such purpose.


Cancellation by us
We reserve the right not to provide goods or services, terminate membership accounts, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.


Cancellation by you
If you need to cancel an order, please contact Customer Service team at info@letoboggan.com.au immediately. Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion
Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to Returns and Exchanges.


Le Toboggan follows guidelines set by the WA Department of Fair Trading.

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund, exchange or credit where goods are faulty. In situations where we are not obliged to give you a refund, we may offer you an online store credit or exchange. Replacement copies are only supplied for DVD’s or CD’s. No refunds or credits are offered for these products. If you wish to return any goods to us, they must be returned in saleable condition within 7 days of receipt of goods and accompanied by original sales receipt.

We require that, where possible, the recipient signs for the delivery. You agree that we have satisfied this condition where a signature has been received from the recipient, appropriate agent or proxy recipient of the order (chosen at the courier partner’s discretion). This includes, but is not limited to, a hotel or office receptionist signing on receipt of delivery at the specified address. You agree that in doing so we have delivered the order within the terms of the agreement between you and us
You agree that when our courier partner is satisfied that the order has been delivered; delivery of the order has taken place within the terms of the agreement between you and us.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery. You agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. We will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

For all returns please contact info@letoboggan.com.au.


Delivery charges

Within Australia
All orders attract a $9.90 port and handling surcharge.
All items are supplied firm sale.
Credit balances are not redeemable for cash and are not transferable.
All claims for shortages and/or damaged goods must be made within 7 days of receipt of goods.
All claims for non-receipt and /or requests for proof of delivery must be made within 7 days of receipt of statement.

An email will be sent to your nominated email address after confirmation of the order with an estimate of freight charges. A Customer Service consultant will contact you with the exact pricing.
Any items back-ordered and sent at a later time when the item is available again in stock for International customers will be charged at additional per item rate.

All our international sales are on a DDU (delivery duty unpaid) basis. The customer is liable for all taxes and import duties that might be charged at the import country.

Prices are listed in Australian Dollars.

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